Crowne Plaza The Hamilton

Les meubles de notre chambre étaient endommagés et avaient l'air horrible. Les femmes de ménage ne nous ont pas laissé assez de serviettes et n’en ont même pas livré plus quand j’en ai demandé plus. La chambre était spacieuse et la vue était belle de l'autre côté de la rue. Beaucoup de sirènes et de cornes toute la nuit. Le personnel était courtois mais pas très sympathique. Les portiers ont été très utiles pour nous appeler des taxis.

Le service que mon fils et moi avons reçu à l'hôtel Hamilton était excellent. Ils étaient extrêmement serviables et professionnels. Notre climatiseur ne fonctionnait pas correctement et la maintenance a été immédiatement envoyée dans notre chambre pour réparation.

Similar to other guests’ low ratings, based on spurious credit charges after they left the hotel, we found a small charge on our AMEX card. Puzzled by this charge I replied to text messages we had received from (202) 684-2774 requesting an explanation for this charge, no response! Frustrated, I sent 3 emails to info@hamiltonhoteldc.com over the next 8 days, all to no avail. Surprise charges to one’s credit card is disturbing but for us the bigger issue is the contemptuous behavior of management in totally dismissing their clients once they have left the building! I was expecting to give Hamilton Hotel a good rating primarily based on the top service the door man who helped us with parking and managing our bags but no longer. It seems that once Hamilton Hotel has your money they really don’t care. With regrets, Morgan and Sjaan Morrow

I stayed from 16th May 2019 to 20th May 2019 during my official visit. The Hotel really requires revamp of the room with the amount being charged for one day. I paid almost 450$/day during my 4 night stay. I was expecting at least complementary breakfast included with such heavy charges, but its wasn't. I found bathroom in really bad condition with broken floors. Also, didn't see regularly towels n other toiletries item changed. Its expensive, but the services & quality doesn't justify the high cost. I had to request for things such as toothbrush, paste, comb(its was a very bad quality) etc. I wasn't provided shaving gel even. I stayed in other hotels as well, but seriously i didn't find staying to this hotel other time.

All the staff we came in contact with at the Hamilton hotel was very helpful. The room was clean and conformable if not just a little small. The location was great, a short walk from the Whitehouse and the Mall. If we go back to DC we will be staying at the Hamilton again.